Enterprise CRM Solutions
Enterprise CRM Solutions LLC is group of companies with strategic divisions including our AI division Enterprise AI Solutions strategically placed to help lay the design and development groundwork for your new CRM, ERP, BI or AI system, and to assist getting you live via our tried and tested methods through our Go-Live division.
With years of experience under our belt, we are the go-to people for data and systems experts for many house-hold names across Fortune 500, Government and Not-for-Profit organisations.
We are the data and systems experts for Government - Education - Aged Care - Health - NDIS - Banking/Finance - Insurance - Telecommunications - Manufacturing ... and more.
If you are going-live with a system whether it be an ERP, MRP, CRM or BI system, go our Go-Live gurus will be on-hand to help you get to the other side.
Where did we come from ...?
Coles - This is where it all started, with our CEO and Founder being given the chance to be a founding developer / architect of the now wildly successful Coles POS & Coles Online platforms (www.coles.com.au).
Rewind to 1996 - no appreciable online retail presence for any of the major retailers in Australia. However, a novel idea to build Coles an online presence came about. 1996-1999 marked years of hard work, risk taking and novel ideas. Coles would own all the IP but it would be leveraged by Officeworks, Myer and a range of other associated retail brands. The team size quickly grew from 4 software developers to over 150 software developers.
Decades on, Coles Online is amongst the most widely used platforms in Australia generating billions of dollars each year.
When this project was done, a lead contractor suggested that we start a Consultancy.
Whilst that partner moved onto another company, they are proudly still part of our families group of related companies and entities. Whilst they do not control our business or direct our activities, they are certainly related.
Battle for Search - During the late 1990's we also noticed a gap in the market, as search engines were becoming more prevalent but also confusing to follow and lacked the ability to solve simple problems.
With so many search engines and directories available back in 1990s, it posed an enormous question - which engine do you use and when and what happens when you misspell keywords in a search engine?
These days the answer is simple thanks to our innovations, but back then the answer was complex, so we sought to improve search, launching a meta search engine platform and a keyword permutational engine which would enable key misspelt words to get found with search engines - a feature taken for granted these days.
Blood, sweat and tears and long nights of coding and trips to the United States by our founder, would see an impressive turnaround to these problems and would see Private Equity companies circling our start-up.
Not only were we helping solve major problems that existed with search engines, we were embarking on it using our AI in 1999, nearly a quarter of a century (25 years) before most companies would even consider AI as relevant in solving business problems.
This exciting journey that saw us deal with the early-days of search and work alongside with what is now regarded as the Search Engine elite of the time (aka now tech titans), is available for pay for view at the Battle for Search.
As we get a lot inquiries from the public about our ventures and these can be time-consuming to manage, we have a few avenues for gaining more information, but it is best to email us at makeithappen@enterprisecrmsolutions.net.
For more on where we came from prior to IT and the related family companies and entities (in the US and Australia), including a myriad of family-related Private Equity and Property trusts we own it is helpful to formalise your enquiries in writing and the specific branch, eg 'Horin', 'Ryzman' or ' Smorgon' and we will get someone from the respective branch's legal team to respond.
Early Consulting engagements ...
Australia Post - Postbillpay was next on the list of Projects and our 1st official consulting gig that would explore BI and Analytics for us.
Actuate BIRT was an early forerunner as an analytics platform that would give organisations something other than Crystal reports to generate pixel-perfect analytics. It would become a reporting tool that is now at the core of global platforms such as IBM Maximo and Workday. Postbillpay required pixel-perfect reports that could be generated as 'bills' for customers and Actuate BIRT delivered that.
Attorney-Generals Department - "Chilly days in Canberra, ACT building Federal Court analytics result in Cases dismissed, adjourned or stayed or mediated through CLCs unclogging the Federal Court. " - Analytics using Actuate BIRT for the Federal Court and Community Legal Centres (CLC). As experts in analytics and reporting and complex statistical reporting, our foundation subsidiary was engaged to deliver a suite of operational reports for over 200+ Community Legal Centres across the Country. (www.agd.gov.au)
Perisher Ski Resort (Vail Resorts) - "Doesn't get any cooler with narly analytics for Australia's top ski resort". At this point, largely owned by Kerry Packer's Consolidated Press Holdings, our foundation subsidiary business was engaged to build a suite of Finance reports to help keep the lights on, eg reporting on ski lift tickets, food and beverage sales and to help provide insight for Consolidated Press Holdings (CPH). (www.perisher.com.au)
Here and now ...
Years on, we are now well across all things BI / Analytics, ERP and CRM systems.
We certainly do not pride ourselves as being experts at everything, but when it comes to migrating data and building analytics for ERPs, MRPs and CRMs, we have carved out a nice niche.
** All Rights Reserved. Copyright (c) Enterprise CRM Solutions LLC 2026
Our locations
Global Headquarters - The Americas
Enterprise CRM Solutions LLC
6600 Sunset Blvd, Hollywood, CA 90028
Los Angeles 1 (213) 952-3045
Consulting Services
Enterprise CRM Solutions (Holdings) Pty Ltd
Level 26, 44 Market Street, Sydney, NSW, 2000
Australia - 1300-911-675 - Dial # 1
Enterprise CRM Solutions (Holdings) Pty Ltd
Level 27, 1 Spring Street, Perth, WA, 8000
Australia - 1300-911-675 - Dial # 2
Mentorship Programmes
Enterprise CRM Solutions (Holdings) Pty Ltd
Creative Cubes building
Ground Floor, 333 Drummond Street, Carlton, VIC, 3053
Australia - 1300-911-675 - Dial # 3
Web - www.enterprisecrms.com
General Enquiries - makeithappen@enterprisecrmsolutions.net
Consulting Services
Data & Systems Consulting Services (Data Analytics, Data Cleansing, Data Migration, Data Conversion, Data Mapping, Data Validation)
IT Infrastructure Services (Cyber Security, Network Upgrades, Windows 11 upgrades)
Application Development (.Net, Java, iPhone, iPad)
Giving Back
Mentorship Programmes & Tutoring through ECS Mentorship Programmes (a division of Enterprise CRM Solutions)
SaaS Solutions
ECS - US Tariff Engine
ECS - Payroll Underpayment Detection Engine
Associations, Events & Publications (Enterprise CRM Solutions)
www.forbes.com - Forbes (US) Magazine 1. IT Project Failures: Knowing When It's Time To Bring In The Lawyers (Author - Benjamin Horin)2. 11 Ways To Build A Strong Bond Between Young Tech Employees And Mentors (Co-Author - Benjamin Horin)
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DISRUPTING THE SECTOR WITH FRANKNESS AND HONESTY ON the HOW-TO, THE WHY'S OF CRM, ERP AND BI 2025 & 2026 - TOP DEMANDS ON US AND WHY YOU SHOULD EMPLOY OUR SERVICES 1. Data DATA DATA ...! Data Migration Data TRANSFORMATION & CONVERSION data Cleansing Data Mapping DATA IMPORTS Data REconCILIATION Data REMEDIATION DATA SECURITY DATA GOVERNANCE 2. EXPERT LEVEL MENTORSHIP 3. ANALYTICS 4. AUTOMATION 5. SQL DATABASE MANAGEMENT expert advice of migrating TO AND reporting on data from SAP - EPICOR - MICROSOFT - ORACLE FUSION - NETSUITE - CIVICA - TECHNOLOGY ONE
Solutions to power your business
We believe that a one-size-fits-all approach doesn't work when it comes to solutions. That's why we take a customized approach, delivering personalized strategies that align with your specific needs.